I ordered some Bullseye Ross from them and when they arrived I commented to DH how hardcore the packaging is. They pack in the Bullseye own tubes, then bubble wrap and then those solid plastic tubes, the sort of stuff you see on guttering etc. So you can imagine how surprised I was when some rods were broken!
I called them, spoke to a lovely lady called Yvette, who knew who I was straightaway because I'd been an eBay customer of there's, was very apologetic, really helpful; just went out of her way really.
Replacement by return of post too.
I think we often complain (and so we should if things aren't right, in fact a decent company welcomes complaints) but we sometimes forget to applaud great service. So a big hand for GSS!
I have had nothing but great service from Glass Studio Supplies too. They are my first stop for fusing glass.
One of my favourite glass suppliers since you pointed me in their direction ;D
I'm still waiting to drive to them and have a potter around.
Linda x
Can I come? ;D
Any time you want to go, I'm ya gal, Sue
Linda x
My children are all far too plump anyway Linda ;D
Jealous now :)
Quote from: Alison G on January 13, 2012, 09:29:48 PM
Jealous now :)
Mwah, I'll get whatever thou desirest honey :-*
Did you snaffle all the twilight then .....
It were her Trudi, it was it was :D
address please ........ I'll send the glass police round!! ha ha
:o :D
Quote from: Trudi on January 14, 2012, 01:11:00 PM
address please ........ I'll send the glass police round!! ha ha
They're no good you can see through them straight away ;D ;D
We had an absolutely brilliant time there yesterday, I have personally raided their rods :D Lovely lovely people, really friendly and couldn't be more helpful. I'm definitely going back.
Although it was a bit of a magical mystery tour combined with an american werewolf in London ....
And we didn't buy a dog (she says mysteriously) :D
We can always go the same way next time, and we may get a better choice of dog....or werewolf :-\
Glass Studio Supplies was a great place to go for glass drooling though, wasn't it.
Yvette and Craig are the most helpful of people and it was a pleasure to do business with them.
Yep, definitely worth more visits and much more spending/salivating heheheh!
Linda x
It's far different to what I was expecting, very professional yet friendly and comfortable. Lets not go the same way next time though, and definitely not stop to ask anybody where we are ... :o :P
Hmmm.... well I was ready to drive on.....
L x
;D ;D ;D ;D ;D